Shipping policy
SHIPPING TERMS & CONDITIONS
The Company emphasizes that it is not liable for any loss or damage or consequential loss to orders in shipping beyond the original value of the order.
The Company offers worldwide shipping on all orders except on products prohibited by size, safety (eg aerosols not permitted on aircraft), licensing (some character cake tins/decorations etc not allowed in certain countries). The Carriers require a signature on delivery for all orders.
FAILED DELIVERY ATTEMPTS & RE-DELIVERY CHARGES
If The Customer is not available to accept delivery of the order, the carriers will leave a card to advise that a delivery attempt has been made. The Customer should contact the carriers at the number shown on the card right away to arrange re-delivery. Failure to contact the carriers within 48 hours maximum from the original delivery attempt could result in the carriers returning the order to The Company. The automated email sent by The Company to The Customer to confirm that the order has been shipped also includes tracking information such as a consignment number, plus the contact telephone number and website details for the carriers.
After the order has been returned to The Company, a charge has to be made to have it re-sent to The Customer. In most cases the re-delivery charge is the same as the original delivery charge on The Customer’s order, before any discount was applied. Cancelling the order at this stage will not result in the refund of the original delivery costs to The Company and these will be deducted from any refund.
The Company emphasizes that it is not liable for any loss or damage or consequential loss to orders in shipping beyond the original value of the order.
The Company offers worldwide shipping on all orders except on products prohibited by size, safety (eg aerosols not permitted on aircraft), licensing (some character cake tins/decorations etc not allowed in certain countries). The Carriers require a signature on delivery for all orders.
FAILED DELIVERY ATTEMPTS & RE-DELIVERY CHARGES
If The Customer is not available to accept delivery of the order, the carriers will leave a card to advise that a delivery attempt has been made. The Customer should contact the carriers at the number shown on the card right away to arrange re-delivery. Failure to contact the carriers within 48 hours maximum from the original delivery attempt could result in the carriers returning the order to The Company. The automated email sent by The Company to The Customer to confirm that the order has been shipped also includes tracking information such as a consignment number, plus the contact telephone number and website details for the carriers.
After the order has been returned to The Company, a charge has to be made to have it re-sent to The Customer. In most cases the re-delivery charge is the same as the original delivery charge on The Customer’s order, before any discount was applied. Cancelling the order at this stage will not result in the refund of the original delivery costs to The Company and these will be deducted from any refund.